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THE EYE LAB MELBOURNE OPTOMETRY CLINIC.

These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice.  Your use of shop.company.com and shop.beetlebug.com.sg following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

REFUND/GLASSES RETURN Terms and Conditions

Purpose

The purpose of this policy is for The Eye Lab Melbourne (“Company”, “our”, “us” or “we”) to set out in a clear and coherent manner how you can return your glasses to us.

We believe customer service is essential and want you to be completely happy with your purchase, so we have developed an easy to follow guide to assist you if there is an issue with your glasses.

Refunds/Exchanges*

If within Seven (7) days of purchasing your glasses, you are not completely satisfied with them, you may return them to our store for a refund or exchange**, provided that:

  • Proof of purchase has been presented to us; and

  • The glasses are returned in original condition with the original packaging; and

  • All tags, stickers and other original attachments are still affixed;

If you are returning your glasses to us via mail, you bear the risk of loss or damage to the glasses until the glasses are accepted and received by us from Australia post.

Any costs or charges associated with shipping or handling including returning the glasses to us, will not be refunded.

To return glasses to us via mail, please send an email to [email protected] for a code and further instructions on how to send the glasses. Alternatively, feel free to pop into our store to return the glasses, where you will be assisted by our lovely staff.

*Please note: The above does not apply to instances where the glasses are faulty as there are certain consumer guarantees apply that cannot be excluded under Australian Consumer Law (“ACL”).

**Please note: Where the glasses have been customised in accordance with your prescription, you may have to pay an additional charge on any exchange or only be refunded the cost of the frames themselves. Please contact us on 0400 532 164 or come in-store and speak to our friendly staff about what can be done.

FAULTY GLASSES

We want to ensure all our customers are happy, so If you believe that your glasses are faulty, please return them to us, either in-store or via post, and we will, depending on the issue, either repair, replace or offer a refund of the item.

Please note that if the glasses have been damaged or broken as a result misuse or abnormal use (i.e. dropping the glasses, sitting on them, etc.) we will be unable to offer a replacement or refund but will be happy to organise for them to be repaired for you at your own cost. Where it is difficult to determine whether the glasses are faulty or damaged as a result of misuse, the glasses may need to be returned to the manufacturer for assessment.

We will cover all costs associated with replacing or repairing the glasses where they have been deemed to be faulty.

 

FAILURE TO COLLECT

As we pride ourselves on accurately measured prescriptions and fitted frames, if you are do not pick up your ordered frame and or sunglass, within 1month of order date, you will forfeit any deposits and the frames.